Refund policy

Thank you for shopping with Sunside Apiary! We're a small business, and every order is prepared and packed with care. We want you to love what you receive, and if something isn't right, we're happy to help.

Returns & Exchanges

Most sales are final. Because many of our products are food items or handmade in small batches, we generally do not accept returns or exchanges for changes of mind or personal preference.

Honey, food products, lip balms, and gift boxes containing food are final sale.

If you have a concern about a purchase, please reach out. We're always happy to review individual circumstances.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and, when possible, photographs of the product and packaging.

We'll work with you to find an appropriate solution, whether that's a replacement, refund, or something else that makes sense.

Honey Subscriptions

Honey subscriptions are prepaid in full and do not renew automatically.

Subscriptions may be canceled for a full refund within 48 hours of purchase, provided the first shipment has not already been prepared or shipped.

After that window, subscriptions are generally nonrefundable. However, we understand that circumstances change, and we're happy to review requests on a case-by-case basis.

If you need to update a delivery address or have questions about an upcoming shipment, please contact us as soon as possible.

Workshops & Beekeeping Experiences

Workshops, classes, and mentorship programs have their own cancellation and rescheduling terms, which will be provided at the time of booking.

Refunds

Approved refunds will be issued to the original payment method. Processing times vary by payment provider.

Nothing in this policy limits your rights under applicable consumer protection laws.

Questions?

If you have a question or concern about an order, please reach out through our Contact page. We're happy to help.